Factor Nutrition Labs, LLC. products purchased directly from us are backed by a 30 day money back guarantee. It's as simple as that. We will gladly assist you with any purchase or product-related need. Customer Care toll-free phone lines are open Monday through Friday from 9am - 6pm eastern time.
To return a Factor Nutrition Labs, LLC. product, call Customer Care toll free at 1-800-494-9689 and request a Return Authorization Number (RAN). You will receive instructions for returning your unused product. In addition, your Customer Care agent will explain both the return and refund process to you at that time.
If you are not satisfied with your direct purchase from Factor Nutrition Labs, LLC., we will refund the product price, less S/P.
Canada: Packages shipped from our Manufacturer in the US to Canada are charged a flat S/P rate of $9.95 (US).
US: S/P rates for packages shipped to a U.S. zip code vary depending on which product you purchase and the quantity you choose. The amount of S/P
for all products is shown on the product information and order form pages of our website.
S/P to all countries other than the U.S. and Canada, is $24.95.
Residents of Maine are required by law to pay 5% sales tax on purchases.