Our Privacy Policy
www.factornutrition.com (the "Site") is owned and operated by Factor Nutrition Labs LLC. By using the Site, you agree to the collection and use of your information by us in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, then do not use the Site.
Changes to the Privacy Policy
We reserve the right to change the terms of this Privacy Policy. Since any changes will be posted on this page, we encourage you to check this page regularly. Your continued use of the Site following any changes to this Privacy Policy will constitute your acceptance of such changes.
Information We Collect
We may collect "personally identifiable information" from you such as your name, postal address, telephone number, fax number and email address. We will collect personally identifiable information from you when you actively give us the information such as when you accept one of our offers, purchase a product from the Site, enroll in the Preferred Customer Plan, take a survey on the Site, enter a contest or sweepstakes on the Site, or otherwise communicate with the Site.
When you accept an offer from us, purchase a product on the Site, enroll in the Preferred Customer Plan or use other features on the Site, we may request you to provide financial information such as account or credit card numbers. We will use your financial information to bill you for products and services or otherwise process your transactions. By engaging in a transaction on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction.
We may also collect demographic information that you provide to us, such as your zip code or income level. We use your demographic information to tailor the Site to you and for internal purposes.
We may collect "non-personally identifiable information" such as your web site browsing patterns, IP address or demographic information. We collect non-personally identifiable information from you by "passive" means, often through the use of cookies. In addition, on occasion the Site may also set a "session cookie" to help us administer the Site. We use cookies to record session information, such as items that you add to your shopping cart, web browsing patterns, and previous activity at other web sites.
Not For Children
This Site is not intended for use by children. We will not knowingly collect any personally identifiable information submitted by visitors to the Site who are under the age of 13.
How We Use Your Information
We will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the Site. Your personal information is used by us to respond to your requests, process your transactions on the Site, tailor offerings to you and send you information about benefits of the preferred customer plan and other products and services. In addition, we may offer a bulletin board for users of our products to communicate with other users of our products and you may choose to have your personal information posted on the Site and available for viewing by other product users.
We may use your personally identifiable information to contact you with information we think you would be interested in. If you do not wish to receive commercial email messages from us, email us at customerservice.factornutrition.com to opt-out of receiving commercial email messages from us. Commercial email messages from us will also provide you with an opportunity to opt-out of receiving this information via email. If you supply us with your postal address on the Site, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at 1-800-494-9689. If you supply us with your telephone number on the Site, you may receive calls from us regarding your current transaction or regarding new products or services or upcoming events. If you do not wish to receive calls regarding new products or services or upcoming events, please let us know by calling us at 1-800-494-9689. Please note that changes to your preferences may not be effective immediately.
We may share personally identifiable information with third parties for their direct marketing purposes. We may also share your personally identifiable information accompanied by your non-personally identifiable information with third parties for their direct marketing purposes. You may opt-out from having your personal information shared with third parties for marketing purposes by clicking here. Although the Focus Factor free-bottle is no longer available to residents of California, if you are a California state resident and you provide personal information to the Site, you may still opt out from having your personal information shared with third parties.
We may use third party contractors to help us operate our business and the Site or administer activities on our behalf, such as authorization of credit card transactions, administration of contests and sweepstakes and may share your information with these contractors for those limited purposes.
We use non-personally identifiable information for internal purposes and to help us interact with visitors to the Site. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns.
If Factor Nutrition Labs LLC is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. We may also disclose your information when we determine it is necessary to comply with applicable laws or protect the interests or safety of Factor Nutrition Labs LLC or other visitors to the Site.
Links
The Site may contain links to other sites, including, among others, those of advertisers, other third parties and companies whose trademarks may appear on the Site. We are not responsible for the information collection practices or the content of the web sites to which we link.
Community Functions
The Site may make available to its users chat rooms, forums, bulletin boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should use such community functions at your own risk.
Security
Protecting your information is important to us. We use the industry standard encryption technology (SSL) to protect the security of your information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your information, we cannot ensure or warrant the security of any information you transmit to us.
Contact Us
Please contact us with any questions or comments regarding our privacy policy:
Factor Nutrition Labs LLC
865 Spring Street
Westbrook, ME 04092
Telephone: 1-800-494-9689
Email: .(JavaScript must be enabled to view this email address)
Effective Date: 9/25/2008
